Return and cancellation policy
At GST 3D we want you to be pleasantly surprised and that your shopping experience meets your expectations. But we understand that if for some reason, the order does not meet your needs or if you have made a mistake in the purchase process, you wish to return it. To do this, you have 15 calendar days to return your order from the time you receive it, in accordance with applicable law and we will refund 100% of the amount of the product. Once the period of 15 calendar days has expired, no returns will be accepted.
To request a refund you only have to contact us at firstname.lastname@example.org and indicate the item/s of the order you wish to return, attaching an image of it and the reason why you are returning it. Important: no return will be made if it has not been previously communicated. If you send us any product without having contacted us, we will have to reject it, until you complete the steps described above.
The product must be in perfect condition and in its original packaging, unopened and untouched. The items must arrive at GST 3D protected and in additional packaging to the original product. Return shipping costs will be borne by the customer, except if the product is defective or there has been an error on the part of GST 3D.
Possibility of return:
1.- You return the item and do not want to exchange it for anything (follow the steps above for the return). We will generate a label for the return of the product. Once we have received the product and we check that it is in perfect condition, we will refund the full amount according to the method of payment you have made.
In case a defect appears later, GST 3D will study the case and try to resolve the situation in the best possible way.
The refund will be made no later than 48 hours after checking the product. If you choose the replacement or an exchange of the product, you will receive it 3-4 days after the returned product has been checked, or even sooner. This period will be subject to product availability.
We hope to manage the incidents in the best possible way, for everyone’s benefit. We only ask for a little bit of patience in this return process.
If you decide to cancel your order after finalizing the purchase, you may do so without any charge and without providing any reason, as long as the order has not yet been shipped.
To make a cancellation, you must contact us through the following email address: email@example.com within 24 hours after the order has been placed.
Once 24 hours have passed and if the order has left GST 3D, the cancellation can no longer be made. To return the order, you will have to do it once you have received it and following the return conditions mentioned above.